Legal Conditions Behind Account Access
Our Legal position starts with jurisdiction: access depends on local law, and we may restrict an account when local requirements do not permit the service. We ask you to provide accurate account details and complete phone verification before account access is enabled. Wallet names shown in
-
1
policy context include DANA, OVO, GoPay and QRIS; the same terms apply when you select bank transfer or a virtual account. We record the account action, request time and relevant status so a policy question can be checked against an actual event. If a payment receipt
-
2
or account detail appears incorrect, contact support from the account path and include the reference displayed there. We do not describe any payment rail as changing your legal eligibility, and we may ask for clarification before changing account records.
Service availability depends on jurisdiction. Users are responsible for checking local law before access.